FAQ

Check out our most frequently asked questions below. If you still need help, please contact us here.

Shipping

When will my order ship?

We ship orders on weekdays (Monday-Friday) except for UK bank holidays. Please allow 1-2 business days for processing, possibly longer during special events, holidays, and sales.

How do I track my order?

An email will be sent confirming your order has been shipped, your tracking information will also be included in this email.

How long will shipping take?

UK
Royal Mail Tracked & Signed to the UK (only) is 2-3 business days.

EU
Royal Mail Tracked & Signed International is 5-10 business days.
DHL Express is 3-5 business days.

Where do you ship from?

We ship UK orders from the UK.

Can I combine the shipping on my orders?

Unfortunately we are unable to combine the shipping on any orders.

What carriers do you use?

UK
Royal Mail

EU
Royal Mail
DHL

Are duties and taxes included on my order?

Depending on the carrier chosen duties and taxes may apply and are the responsibility of the recipient (see at the checkout). Some countries may require you to provide additional customs information to our carriers in order to receive your order.

Returns

Return policy

Return policy can be viewed here.

How can I make a return?

To start a return, you can contact us at iinadequat@gmail.com. We will provide you with further instructions.

Are returns free?

Returns are free for mainland UK customers only.
Unfortunately at this moment we are not able to offer free returns for our international customers, but this is something we hope to offer in the future!

When will I receive my refund?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at iinadequat@gmail.com.